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We accept returns within fourteen (14) days from the date that the item was delivered to you.

Please ensure that the item you wish to return is in its original condition that you received it, without any signs of wear, washing or damage, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We strongly recommend inspecting and trying on all purchased items upon arrival to ensure adequate time to return items within our returns time frame. 

Contact us at Let us know your order number, the post code where your order was shipped, details of the item(s) you would like to return and reason for return.

Please note, returns are sent at the customers expense, unless in the unlikely event you were sent the wrong item or received fault goods.

We recommend using a traceable delivery method and taking note of your tracking number. Shop Annie G (referred to as Annie G) is not liable for the loss of garments in return transit. 

Full price items are eligible for Exchange, Store Credit or Refund provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached. 

Exception: For Health and Safety Reasons we cannot accept returns on earrings.

Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant, etc.) or do not have their original tags attached may not be accepted and may be returned to sender.

SALE ITEMS - any item that has been marked down, whether permanently or for a limited time e.g. during a flash sale. 

Sale items are not eligible for return under any condition unless deemed faulty. The sale is final.

This policy is strictly for full priced items only.

Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant, etc.) or do not have their original tags attached may not be accepted and may be returned to sender.

We do not refund initial shipping charges for items returned, other than for faulty items.

If a garment is being returned to exchange for a different size, your return postage costs are not refundable. Annie G will pay reasonable postage costs to post the replacement size to you free of charge.

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order with images of the damage, defect or fault for preliminary assessment at

If the product is confirmed to have a manufacturing fault, we will repair, replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

No returns will be accepted of gift cards, or exchanges of gift cards for cash.

Store credit is valid for 3 years from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Store Credit is issued in the form of a unique Gift Card code and is redeemable online.

If a faulty garment is being returned for a store credit, Annie G will also credit you with the initial postage charge. We will email you once we have received your return item/s and confirm your store credit by issuing you with a unique credit code.

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at