Yes, we ship worldwide. We do not ship to PO Boxes internationally.

Import Duty and Taxes

Please note that we have no control over import duties and taxes charges and cannot predict their amount. Please contact your local customs office for further information before placing your order as you will be responsible for payment.

All details are also available on our Shipping page.

All orders ship from Perth, Western Australia, Australia.

We automatically send an order confirmation, immediately after receiving an order. Please check your spam folder if you did not receive it. Alternatively, you could have incorrectly entered your email. Please contact info@shopannieg.com.au to update your email.

For Australia orders, we ship via Australia Post. Depending on your location and shipping method you choose, delivery can take 1-5 business days.

For International orders, we ship via Australia Post or DHL Express. Depending on your location and the shipping method you choose, delivery can take 3 -10 business days.

If you are in Perth metro area, please contact our customer care team by email info@shopannieg.com.au to discuss options.

After we have processed your order, you will receive a shipping confirmation email with a tracking number. Please note there is a delay between us dispatching an order and Australian Post updating their tracking, please allow up to 12 hours.

The best way to track and manage your deliveries is with the delivery company mobile app.

Australia Post:
The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app

DHL:
For orders shipped using DHL download the DHL Express Mobile App on Google Play or the App Store.

Please contact our customer care team for assistance with cancelling an order. Email info@shopannieg.com.au with your order details. As we aim to process all orders within 24 hours, please ensure you contact us immediately.

We accept returns on eligible full-priced items within fourteen (14) days from the date the item was delivered to you, some conditions may apply. Please refer to our Return Policy for conditions and information.

To start your return, head to your account page and, if eligible for return, select return button on the item.

Have more questions? Send us an email at info@shopannieg.com.au

We're here to help. Our customer care team is just a click away info@shopannieg.com.au