RETURNS

EXTENDED HOLIDAY RETURNS: ORDER BY 24 DEC, 2025 & RETURN THROUGH 9 JAN, 2026

During the holiday season, we've extended our return window for orders placed from 1 December 2025 through 24 December,2025. These items may be returned until 9 January, 2026. 

For all other purchases, our standard return policy applies:

• ANNIEG offers offers postage paid returns on full price purchases within Australia for a flat rate of $8.80 to be deducted from the refund. 
• Returns must be made within twenty (20) days of your original purchase date.
• Merchandise must be in its original condition, without any signs of wear, washing or damage, all the original packaging with tags attached and with the original gift with purchase (pouch, etc) that was sent. 
• For Health and Safety Reasons we cannot accept returns on earrings.
• Sale merchandise cannot be returned. This does not apply to our Welcome / first order discount.
• We do not accept exchanges as items may sell out while the requested exchange is returned and processed. Simply return the original item as per the return policy, and go to shopannieg.com.au to purchase the desired item in a new order.
• International orders are FINAL SALE and cannot be returned or exchanged.
• ANNIEG merchandise purchased at other retailers must be returned to the location where it was purchased.
• Refunds do not include initial shipping charges for items returned. In the event you were eligible for free shipping on your order and you wish to return an item/s which will bring the total order value back under the free shipping threshold, the shipping cost will be deducted from the refund.
• Afterpay purchases are eligible for store credit only (this is due to the costs incurred for offering these services on our website).
• No returns will be accepted of gift cards, or exchanges of gift cards for cash.

To easily return your item, please contact us at info@shopannieg.com.au  So we can help you, let us know your order number, the post code where your order was shipped, details of the item(s) you would like to return and reason for return. It may be helpful to include photos. Further instructions on how to return will be sent to you.

We strongly recommend inspecting merchandise and trying on garments purchased upon arrival to ensure adequate time to return items within our returns time frame. 

STORE CREDIT
Store credit is valid for 3 years from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Store Credit is issued in the form of a unique Gift Card code and is redeemable online.

REFUNDS
Once your return is received and inspected, we will send you an email within 2 working days of receipt to notify you that we have received your returned item, and also of approval or rejection of your refund. Any items that have signs of use or are damaged when we receive them are not eligible for refund. If approved, your refund will be processed and a credit automatically applied to your original payment method.

It can take some time for your bank or credit card company to process and post the refund. Please check your bank account or contact your bank before contacting us. If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopannieg.com.au